---
title: Whitelisting for Proofpoint
description: Learn how to whitelist emails in O365 to prevent important messages from being marked as spam. Follow our simple guide to ensure trusted senders always reach your inbox.
---

[Jericho Security | Support](https://support.jerichosecurity.com)

# [Whitelisting for Proofpoint](https://support.jerichosecurity.com/proofpoint-whitelisting)

 Written by [Jericho Security Contributor](https://support.jerichosecurity.com/author/jericho-security-contributor) | October 8, 2024

## To set up a filter to safelist an address:

1. Navigate to **Security Settings > Email > Filter Policies**.
2. While on the *Inbound* tab, click **New Filter**.
3. Choose a name for the filter (i.e. Safe Senders) and leave the *Direction* set to **Inbound**.
4. Click **Continue**.
5. In the *Filter Logic* section, choose the proper *Scope* for the filter:
   
   
   
     - If you want the filter to be applied to everyone, leave *scope = <Company>*.
     - If you want to target a specific individual or group of individuals, change the scope.
6. In the *If* section:
   
   
   
     - First drop-down box: Select **Sender Address** from the dropdown list of options message elements.
     - Next drop-down box: Select **IS**.
     - Final box: Enter the full email address of the sender (e.g. [external-voicemail-system@mydomain.com](mailto:external-voicemail-system@mydomain.com)).
7. In the *Do* section: select **<Allow>** from the dropdown list of actions.
8. On the right, in the *Filter Details* box, in the *Description* box, give a brief description of the filter's purpose.
9. Click **Save**.

*Troubleshooting tips:*

> Vendor documentation can be found [here](https://help.proofpoint.com/Proofpoint_Essentials/Email_Security/Administrator_Topics/090_filtersandsenderlists/Whitelisting_Addresses).

[View full post](https://support.jerichosecurity.com/proofpoint-whitelisting)

```json
{
  "@context" : "http://schema.org",
  "@type" : "BlogPosting",
  "author" : {
    "@type" : "Person",
    "name" : "Jericho Security Contributor"
  },
  "dateModified" : "2024-10-08T20:59:37.148Z",
  "datePublished" : "2024-10-08T18:22:18Z",
  "headline" : "Whitelisting for Proofpoint",
  "image" : {
    "@type" : "ImageObject",
    "height" : 60,
    "url" : "/hs/hsstatic/content_shared_assets/static-1.4092/img/default-amp-logo.png",
    "width" : 60
  },
  "mainEntityOfPage" : "https://support.jerichosecurity.com/proofpoint-whitelisting",
  "publisher" : {
    "@type" : "Organization",
    "logo" : {
      "@type" : "ImageObject",
      "height" : 60,
      "url" : "/hs/hsstatic/content_shared_assets/static-1.4092/img/default-amp-logo.png",
      "width" : 60
    },
    "name" : "Jericho Security | Support"
  }
}
```